Privacy Policy

Lumen Corda is operated by QueryFuel LLC, a Florida limited liability company (“Lumen Corda,” “QueryFuel LLC,” “we,” “us,” or “our”).

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, and otherwise process information when you visit LumenCorda.com, complete a Lumen Corda assessment, communicate with us, make a purchase, register for an event or class, apply for or participate in a program, or otherwise interact with Lumen Corda.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with Lumen Corda.

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name
• Email address
• Telephone number, if provided
• Contact information
• Account or registration information
• Violin experience and skill level
• Musical interests and goals
• Practice habits
• Learning preferences
• Information about challenges you are experiencing with the violin
• Responses to assessments, questionnaires, applications, forms, and surveys
• Class, event, membership, or program registration information
• Communications you send to us
• Feedback and testimonials
• Videos, photographs, audio recordings, or performance recordings you voluntarily submit
• Other information you choose to provide

If a parent or guardian provides information relating to a child, we may process that information for purposes such as recommending educational resources, administering programs, communicating with the parent or guardian, and providing requested services.

2. Information Collected Automatically

When you visit LumenCorda.com or interact with our online services, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location derived from an IP address
• Referring website or source
• Pages viewed
• Links or buttons clicked
• Date and time of visits
• Website interactions
• Advertising or campaign information
• Cookie and similar technology identifiers
• Other technical information relating to use of our website

We may use cookies, pixels, analytics tools, and similar technologies to collect some of this information.

3. Violin Assessment Information

Lumen Corda may provide assessments designed to help us better understand a visitor’s violin experience, goals, interests, challenges, and educational needs.

Information submitted through an assessment may be used to:

• Evaluate your responses
• Recommend educational resources
• Recommend potential classes or learning paths
• Determine whether certain Lumen Corda programs may be relevant to you
• Personalize communications
• Improve our educational offerings
• Follow up regarding relevant Lumen Corda opportunities

Assessment results and recommendations are intended for educational and informational purposes.

Completing an assessment does not guarantee admission to, availability of, or eligibility for any particular Lumen Corda class, membership, program, or service.

4. How We May Use Information

We may use personal information for legitimate business and operational purposes, including to:

• Operate and maintain LumenCorda.com
• Provide products and services you request
• Deliver educational content
• Provide violin learning recommendations
• Administer assessments
• Process applications
• Manage memberships
• Administer classes, workshops, webinars, events, and other programs
• Process transactions
• Provide customer support
• Respond to questions and communications
• Personalize your experience
• Communicate with you regarding your account, purchases, applications, registrations, or participation
• Send educational and promotional communications where permitted
• Administer giveaways, contests, and promotions
• Measure website traffic and engagement
• Analyze and improve our website, marketing, products, programs, and services
• Conduct advertising and measure advertising effectiveness
• Detect, investigate, and prevent fraud, abuse, unauthorized access, security incidents, and other harmful activity
• Enforce our Terms & Conditions and other agreements
• Establish, exercise, or defend legal claims
• Comply with applicable laws, regulations, court orders, and lawful governmental requests
• Protect the rights, property, security, and safety of QueryFuel LLC, Lumen Corda, our users, and others

We may also use information for other purposes disclosed to you at the time it is collected or with your consent where required.

5. Email and Marketing Communications

If you provide your email address, we may send you communications relating to Lumen Corda.

These may include:

• Educational violin content
• Learning recommendations
• Class announcements
• Program information
• Event invitations
• Membership information
• Lumen Corda news and updates
• Promotional offers
• Giveaway or contest communications
• Other information we believe may be relevant to your relationship with Lumen Corda

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

Unsubscribing from marketing emails may not prevent us from sending non-promotional communications reasonably necessary to administer a purchase, membership, account, registration, transaction, or other service you requested.

6. Cookies and Similar Technologies

LumenCorda.com may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may be used to:

• Operate the website
• Remember preferences
• Understand website usage
• Measure traffic
• Improve website performance
• Determine how visitors discover Lumen Corda
• Measure marketing campaigns
• Deliver or measure advertising
• Detect fraud or security issues

Depending on your location and applicable law, you may have choices regarding certain cookies or tracking technologies.

You may also be able to control cookies through your browser or device settings. Disabling certain technologies may affect the functionality or performance of portions of the website.

Meta Pixel and Retargeting Advertising

We may use the Meta Pixel and other technologies provided by Meta Platforms, Inc. to measure website activity, understand the effectiveness of our advertising, build advertising audiences, and show advertisements to people who have previously visited or interacted with Lumen Corda.

The Meta Pixel may collect or receive information about your device, browser, IP address, website activity, pages viewed, actions taken on our website, and information relating to advertising interactions. Meta may use this information in accordance with its own privacy policies.

We may also use similar technologies provided by other advertising platforms, including Google, in the future.

Depending on where you reside, you may have the right to opt out of certain targeted advertising, sharing, or use of advertising cookies. Where required by applicable law, we will provide appropriate consent or opt-out mechanisms.

7. Analytics and Advertising

We may use third-party analytics, marketing, and advertising services to understand how people interact with Lumen Corda and to improve or promote our services.

These providers may use cookies, pixels, or similar technologies and may receive information about your device or interactions with our website.

Their processing of information may also be governed by their respective privacy policies.

Where required by applicable law, we will provide appropriate choices or obtain consent for certain advertising or tracking technologies.

8. Payments

Payments for Lumen Corda products, memberships, classes, programs, or other services may be processed by third-party payment processors.

Payment processors may collect information necessary to process your transaction, such as payment card information, billing information, and transaction details.

Lumen Corda and QueryFuel LLC generally do not directly store complete payment card numbers when transactions are processed by third-party payment providers.

Payment providers process information according to their own terms and privacy practices.

9. Service Providers

We may use third-party companies, contractors, platforms, and service providers to help operate Lumen Corda.

These may include providers supporting:

• Website hosting
• Email marketing and communication
• Customer relationship management
• Forms and assessments
• Payment processing
• Scheduling
• Video conferencing
• Website analytics
• Advertising
• Data storage
• Security
• Customer support
• Business administration
• Professional services

These providers may receive or process information when reasonably necessary to perform services for us.

We may also disclose information where otherwise permitted or required by applicable law.

10. When We May Disclose Information

We may disclose personal information:

• To service providers performing services on our behalf
• To process transactions or provide requested services
• With your direction or consent
• To comply with applicable law or legal process
• In response to lawful requests from courts, regulators, law enforcement, or governmental authorities
• To investigate suspected fraud, abuse, security threats, or violations of our agreements
• To establish, exercise, or defend legal rights or claims
• When reasonably necessary to protect the rights, property, or safety of QueryFuel LLC, Lumen Corda, our users, or others
• In connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction involving some or all of our business

If ownership or control of Lumen Corda or relevant business assets changes, personal information may be transferred as part of that transaction, subject to applicable law.

11. Sale and Sharing of Personal Information

We do not sell personal information for money.

However, certain uses of advertising, analytics, cookies, or similar technologies may be considered a “sale,” “sharing,” or targeted advertising under the privacy laws of certain jurisdictions even when no money is exchanged.

Where applicable law provides rights relating to these practices, we will honor those rights as required.

12. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services
• Maintain appropriate business and transaction records
• Manage our relationship with you
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Prevent fraud or abuse
• Enforce agreements
• Establish or defend legal claims

Retention periods may vary depending on the nature of the information, our relationship with you, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, database, network, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures designed to safeguard information, we cannot guarantee absolute security.

You are also responsible for taking reasonable precautions to protect any passwords, account credentials, devices, or other information under your control.

14. Children’s Privacy

Lumen Corda provides educational resources that may be relevant to parents and young violinists.

Our website and general online services are directed primarily toward adults, including parents and guardians seeking educational opportunities for their children.

We do not knowingly seek to collect personal information online directly from children under 13 in a manner inconsistent with applicable law.

Parents or guardians should provide information and manage registrations, purchases, accounts, or interactive services on behalf of younger children where appropriate.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

15. User-Submitted Recordings and Content

Lumen Corda may allow students or parents to voluntarily submit videos, audio recordings, photographs, performances, questions, or other materials for purposes such as assessments, feedback, instruction, or participation in a program.

We may access and process these materials as reasonably necessary to provide the requested service.

Submission of instructional content does not by itself give Lumen Corda unrestricted permission to use a person’s name, likeness, performance, photograph, or recording in public advertising.

Separate permission may be requested when appropriate for promotional uses.

16. Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have rights regarding your personal information.

These may include rights to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information regarding certain disclosures
• A copy of certain information
• Opt-out of certain advertising, sharing, or other processing activities

These rights are not absolute and may be subject to legal exceptions, verification requirements, and other limitations.

We may request information reasonably necessary to verify your identity before processing certain privacy requests.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

17. Do Not Track and Privacy Signals

Some browsers and devices provide privacy preferences or signals relating to tracking.

Our response to these signals may depend on the technology involved and applicable legal requirements.

Where applicable law requires recognition of a legally valid opt-out preference signal, we will process such signals as required.

18. International Visitors

Lumen Corda is operated from the United States.

If you access our website or services from outside the United States, information may be processed or stored in the United States or other jurisdictions where our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your country of residence.

Where required, we will process personal information in accordance with applicable data protection requirements.

19. Third-Party Websites

LumenCorda.com may contain links to websites, applications, social media platforms, payment providers, video platforms, or other services operated by third parties.

We do not control and are not responsible for the privacy, security, content, or business practices of third-party websites or services.

We encourage you to review the privacy policies and terms of third-party services before providing information to them.

20. No Guarantee of Third-Party Security

Although we seek to work with reputable service providers, third-party platforms and services maintain their own systems and security practices.

To the extent permitted by applicable law, QueryFuel LLC and Lumen Corda cannot guarantee the security, availability, or privacy practices of independent third-party services.

Nothing in this Privacy Policy is intended to waive rights or responsibilities that cannot lawfully be waived.

21. Business Transfers

If QueryFuel LLC or Lumen Corda is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, information associated with Lumen Corda may be disclosed or transferred as part of that transaction, subject to applicable law.

22. Legal Compliance and Protection of Rights

We may preserve, use, or disclose information when we reasonably believe doing so is necessary or appropriate to comply with applicable law, respond to valid legal process, investigate potential wrongdoing, protect our legal rights, enforce our agreements, prevent fraud or security threats, or protect the safety of Lumen Corda, QueryFuel LLC, our users, or others.

23. Changes to This Privacy Policy

Our website, technology, services, and business practices may change over time.

We may update this Privacy Policy periodically to reflect those changes or changes in applicable law.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

If required by applicable law, we may provide additional notice or obtain consent regarding material changes.

24. Relationship to Our Terms & Conditions

Your use of LumenCorda.com and Lumen Corda services may also be governed by our Terms & Conditions.

The Privacy Policy explains our practices regarding personal information, while the Terms & Conditions govern other aspects of your use of Lumen Corda products and services.

25. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us through the Contact page on LumenCorda.com.

Lumen Corda
Operated by QueryFuel LLC
Florida, United States
LumenCorda.com